Troubleshooting

Before Submitting a Service Request: Troubleshooting for Common Service Items

Shingles

Shingles should not blow off of your home. However, it takes several good warm days for the shingles to seal and reach their maximum resistance to wind. Your shingles are warranted by the manufacturer to stay on in wind conditions which do not surpass 60 MPH (GAF Royal Sovereign 3 Rab) or 80 MPH (GAF Timberline 30 Dimensional). If the wind in your area had gusts up to or over the maximum MPH you will need to file this with your homeowners insurance. If the wind did not exceed the maximum and it is within the first year of moving into your home, contact us.

Concrete, Masonry& Mortar

ALL CONCRETE CRACKS. Concrete, masonry and mortar may develop hairline cracks or may develop spalling due to shrinkage, expansion and contraction. As it cures, concrete shrinks at a rate of about ¾” in every 100’. So this means that for a basement floor that is 70’ wide, the slab will shrink about 5/8”. This shrinkage will be visible as cracks in the slab. We hope and intend that the cracks occur in and are hidden by the control joints we provide according to the ACI (American Concrete Institute) guidelines. But since concrete is a natural product, it does not always crack at the intended control joint locations. These cracks or spalling do not affect the structural integrity of the building, are impossible to eliminate, are considered normal and are not warranted. Contact us if any of the cracks exceed the tolerances listed in the BIA Homeowners Manual or if cracks in the foundation wall begin to leak.

Wood

Wood will sometimes check or crack or the fibers will spread apart because of the drying out process. This condition is most often caused by the heat inside the house or the exposure to the sun on the outside of the house. This condition is considered normal, and the Owner is responsible for any maintenance or repairs resulting from it.

Truss Uplift or Rising Truss Syndrome

Roof trusses are made from wood which is a natural product which is affected by weather conditions. As seasons change, trusses will flex slightly. Typically in the dry, cold winter trusses will flex up revealing cracks and in summer will relax - closing the cracks. We take steps to minimize any visible effects of this flexing but sometimes; especially on longer trusses or on walls adjacent to trusses, some flexing will be visible as cracks and wrinkles. This is considered normal and is part of a home built with natural wood trusses.

Stained Wood

All items that are stained will normally have a variation of colors because of the different textures of the woods. Because of weather changes, doors that have panels will sometimes dry out and leave a small space of bare wood, which the Owner can easily touch up. These conditions are normal and are not considered defects.

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